Warranty & policies
Our warranty, in plain words
Every repair we complete is backed in writing: a 1-year warranty by default, and up to 2 years on select repair types. Your technician confirms the exact term for your job before work begins.
1-year warranty
The default coverage on completed repairs, stated on your invoice.
Up to 2 years on select repairs
Certain repair types carry extended coverage — confirmed with you before the job starts.
No fix, no charge
If we cannot repair your appliance, you do not pay for the repair.
What you can expect on every job
- The price is agreed before any repair work starts — no hidden fees.
- A text message 20–40 minutes before your technician arrives.
- Same-day or next-day appointments in our service area.
- Warranty terms stated on your invoice, not just promised verbally.
Questions about coverage for a specific repair? Call or text (310) 361-3551 — we will confirm the term that applies before you book.
Warranty questions
How long is the warranty on my repair?
Completed repairs carry a 1-year warranty by default. Select repair types are covered for up to 2 years — your technician will tell you exactly which term applies to your job before any work begins, and it is stated on your invoice.
What does “no hidden fees” mean?
The price you approve before the repair is the price you pay. There are no surprise line items added after the work is done.
What if the problem comes back?
If the same failure recurs within your warranty period, call or text us at (310) 361-3551 and we will schedule a return visit under warranty.
What does the money-back guarantee cover?
If we cannot fix your appliance, you do not pay for the repair — that is our “no fix, no charge” policy. If you are not satisfied with a completed repair, contact us and we will make it right.
Book a repair backed by a written warranty
Same-day or next-day appointments. You get a text 20–40 minutes before your technician arrives. What happens after you book.