FAQ
Frequently asked questions
The questions customers actually ask before booking — answered plainly.
Which brands do you repair?
Viking, Sub-Zero and Wolf are our specialty — they are what we work on most days, and the focus is what keeps our diagnosis fast on these platforms. We also service other major brands, including Thermador, Miele, Bosch, GE, Whirlpool, KitchenAid, Samsung and LG. The services page has the full list.
How fast can you come out?
We offer same-day or next-day appointments across our South Bay service area, subject to scheduling. Booking online or calling early in the day gives you the best shot at same-day.
Are you really available 24 hours?
Our phone line and online booking are available 24 hours Monday–Friday, so you can book whenever the problem happens. Repair visits themselves are scheduled appointments, not overnight emergency dispatch.
What does the visit cost?
The technician diagnoses the appliance and gives you a clear quote before any repair work begins. You approve the price first, and there are no hidden fees. If we cannot fix it, you do not pay for the repair.
Is the repair under warranty?
Yes — completed repairs carry a 1-year warranty by default, and select repair types are covered for up to 2 years. The exact term is stated on your invoice. See the warranty page.
Will I know when the technician is coming?
You get a text message 20–40 minutes before arrival.
Do you use original parts?
Yes — we install OEM (original equipment manufacturer) parts on these appliances. Premium built-in platforms are engineered around their own components, and an aftermarket substitute is exactly how a repaired appliance becomes a repeat visit. Whatever is being installed appears in your quote before you approve the work.
Are you affiliated with Sub-Zero, Wolf or Viking?
No — we are an independent service company. Wolf & Viking Service is an independent appliance service company. Sub-Zero, Wolf and Viking names and trademarks are the property of their respective owners. References to these brands describe the appliances we service and do not imply manufacturer authorization unless expressly stated.
Which areas do you cover?
Manhattan Beach, Rancho Palos Verdes, Rolling Hills, Torrance, Hermosa Beach and nearby South Bay communities. See service areas or call to confirm your address.
How should I prepare for the visit?
Clear access to the appliance, note any error codes on the display, and if it is a gated community, have the gate code or guest access ready. Details are on the request service page.
Book your repair today
Same-day or next-day appointments. You get a text 20–40 minutes before your technician arrives. What happens after you book.