Terms of service

These terms describe how Appliance Service Group, doing business as Wolf & Viking Service (“we”), provides appliance repair services booked through this website, by phone, or by text.

Appointments

We offer same-day or next-day appointments where scheduling allows. You will receive a text message approximately 20–40 minutes before your technician arrives. If you need to cancel or reschedule, please tell us as early as you can by phone or text at (310) 361-3551.

Diagnosis, quotes and payment

Before any repair work begins, the technician provides a quote for the repair. Work starts only after you approve it, and the approved price is the price you pay — no hidden fees. If we cannot repair your appliance, you do not pay for the repair (“no fix, no charge”).

Warranty

Completed repairs carry a 1-year warranty by default; select repair types carry coverage up to 2 years. The term that applies to your repair is stated on your invoice. See the warranty page for details.

Brands and trademarks

Wolf & Viking Service is an independent appliance service company. Sub-Zero, Wolf and Viking names and trademarks are the property of their respective owners. References to these brands describe the appliances we service and do not imply manufacturer authorization unless expressly stated.

Questions

Contact us at (310) 361-3551 or through our contact page.